Terms & Conditions

Last updated: August 15, 2025

1. Company Information

These Terms & Conditions ("Terms") govern your use of the website https://nufaar.com (the "Service") operated by:

nufaar OÜ
Registered address: Ruunaoja 3, Tallinn, 11415, Estonia
Company registration number: 17269522
VAT number: EE102874600
Email: info@nufaar.com

2. Acceptance of Terms

By accessing and using our Service, you accept and agree to be bound by these Terms. If you do not agree to abide by these Terms, you may not access or use our Service.

3. Age Restriction

You must be at least 18 years old to use our Service and purchase products. By using our Service, you represent and warrant that you are at least 18 years of age.

4. Products and Services

We sell perfumes and related fragrance products online to customers in European Union countries. All products displayed on our website are subject to availability. We only sell products that are currently in stock and do not accept backorders.

5. Product Information and Warnings

Customers are solely responsible for determining whether they can safely use our perfume products. We are not responsible for any allergic reactions, skin sensitivities, or other adverse effects that may result from product use. Please read all product descriptions and ingredient lists carefully before purchasing.

6. Pricing and Payment

6.1 Pricing

• All prices are displayed in EUR and include applicable VAT
• Prices are automatically updated and may change without notice
• The price you pay is the price displayed at the time of order completion
• Delivery costs are clearly displayed before order completion and cannot be changed after order placement

6.2 Payment Methods

We accept the following payment methods:

• Visa and Mastercard
• Apple Pay and Google Pay
• Local payment methods available through our payment processor (including Klarna, EPS, and others depending on your country)

6.3 Payment Processing

Payment must be received in full before products are shipped. We use secure payment processing systems to protect your financial information.

7. Orders and Order Processing

7.1 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order but merely acknowledges receipt.

7.2 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

7.3 Same-Day Processing

Orders placed before 13:00 (Estonia time) on business days will be processed the same day. Orders placed after 13:00 or on weekends/holidays will be processed the next business day.

8. Shipping and Delivery

8.1 Shipping Areas

We ship to all European Union countries.

8.2 Shipping Carriers

We use the following shipping carriers: DPD, Venipak, Omniva, LP Express, Itella, Packeta, Novapost, UPS, and Lithuanian Post.

8.3 Delivery Times

Delivery times range from 1 to 10 business days across Europe, depending on the shipping method selected and destination country.

8.4 Shipping Costs

Shipping costs are calculated based on destination and selected shipping method. All shipping costs are clearly displayed before order completion.

8.5 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

9. Returns and Refunds

9.1 Return Period

In accordance with EU consumer protection laws, you have 14 days from the date of delivery to return products for a full refund.

9.2 Return Conditions

Due to hygiene regulations under EU law regarding cosmetic products, we can only accept returns of unopened items in their original packaging. Opened perfume products cannot be returned for health and safety reasons.

9.3 Return Process

To initiate a return:

1. Contact us at info@nufaar.com within 14 days of delivery
2. Provide your order number and reason for return
3. We will provide return instructions
4. Package items securely in original packaging
5. Ship items back using a trackable shipping method

9.4 Return Shipping Costs

Customers are responsible for all return shipping costs unless the item was damaged or defective upon arrival.

9.5 Refund Processing

Refunds will be processed within 14 days of receiving returned items. Refunds will be issued to the original payment method used for the purchase.

10. User Accounts

10.1 Account Creation

You may create an account using your email address. You are responsible for maintaining the confidentiality of your account credentials.

10.2 Account Deletion

You may delete your account at any time. Upon account deletion, we will remove your personal data except for information we are required to retain by law.

10.3 Account Termination

We reserve the right to terminate or suspend accounts that violate these Terms.

11. Customer Service

We aim to respond to all customer inquiries within 1 business day. Contact us at info@nufaar.com for any questions or concerns.

12. Privacy and Data Protection

We are committed to protecting your privacy and comply with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

13. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of nufaar OÜ or its licensors and is protected by copyright and other intellectual property laws.

14. Limitation of Liability

To the maximum extent permitted by law, nufaar OÜ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

15. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or government regulations.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Estonia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

19. Entire Agreement

These Terms constitute the entire agreement between you and nufaar OÜ regarding your use of the Service and supersede all prior and contemporaneous agreements and understandings.

20. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: info@nufaar.com
Address: nufaar OÜ, Ruunaoja 3, Tallinn, 11415, Estonia

By using our Service, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.